Refund policy

Return & Refund Policy

Last updated: July 23,2026

At ZeonCart, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. Please review our policy below regarding returns, exchanges, and refunds.

1. Return Window & Eligibility

  • We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange.

  • To be eligible for a return:

    • The item must be unused, unworn, and in the same condition that you received it.

    • The item must be in its original packaging with all tags attached.

    • You must provide a receipt or proof of purchase (such as your order number or email confirmation).

2. How to Initiate a Return

To start a return, please contact our customer support team:

  • Email: zeoncart@gmail.com

  • WhatsApp / Phone: +92 3269607669

If your return request is approved, we will provide you with the return address and instructions on how to send your package back to us. Please do not send items back without contacting us first.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival.

  • If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with video/photos of the item.

  • We will send a replacement or issue a full refund at no extra delivery charge to you.

4. Shipping Charges & Cancellations

  • Change of Mind / Preference: If you are returning an item due to a change of mind or ordering the wrong size/color, you will be responsible for paying return courier shipping costs. Original shipping fees are non-refundable.

  • Order Cancellations: You can cancel your order within 12 hours of placing it or before dispatch confirmation. Once an order is dispatched via courier, it cannot be canceled mid-transit.

5. Non-Returnable & Non-Refundable Items

Certain types of items cannot be returned for health and hygiene reasons:

  • Perishable goods or food items.

  • Opened/used personal care products, skincare, or cosmetics.

  • Innerwear, underwear, or swimwear.

  • Custom, personalized, or clearance/sale items.

6. Refunds Process (COD & Online Payments)

Once we receive and inspect your returned package, we will notify you of the approval or rejection of your refund.

  • Cash on Delivery (COD) Orders: Approved refunds will be transferred via digital wallet (JazzCash / EasyPaisa) or direct Bank Transfer within 3 to 5 business days.

  • Prepaid Orders (Card Payment): Approved refunds will be credited back to your original payment method within 5 to 10 business days, depending on your bank processor.

7. Contact Us

For any questions regarding returns, exchanges, or refunds, feel free to reach out:

  • Store Name: Zeon Cart

  • Email: zeoncart@gmail.com

  • WhatsApp: +923269607669

  • Support Hours: Monday – Saturday (9:00 AM – 6:00 PM PKT)